SHIPPING POLICY

Shipping Policy | Gentlyous

At Gentlyous , we strive to deliver your order quickly, safely, and reliably. Please review our shipping policy below:

1. Where We Ship From

We operate multiple fulfillment centers in the U.S., including:

California

New York

Texas

Florida

This ensures fast and reliable shipping across the United States.

For international orders, we partner with trusted carriers to deliver your products worldwide.

2. Domestic Shipping (U.S.)

Processing Time: Orders are typically processed and shipped within 2–5 business days.

Shipping Time: Most U.S. orders arrive within 5–7 business days after processing.

You will receive a tracking number once your order is shipped.

3. International Shipping

Processing Time: Same as domestic, 3–5 business days.

Shipping Time: Transit generally takes 1–2 weeks, depending on the destination.

Please note: International shipping may be subject to customs, duties, or import taxes, which are the responsibility of the recipient.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

Domestic tracking is usually updated within 1–2 days after shipment.

If your tracking information is not working after a few days, please contact our customer support team.

5. Shipping Delays

While we make every effort to ensure on-time delivery, delays may occur due to:

High order volume (e.g., holidays)

Carrier delays or issues

Customs processing for international shipments

If your order is delayed beyond expected delivery times, contact us and we will assist promptly.

6. Lost or Damaged Packages

Gentlyous is not responsible for lost packages due to incorrect shipping addresses or carrier errors.

Please double-check your shipping information at checkout.

For damaged packages, contact our support team within 7 days of receipt for assistance.