FAQS

Frequently Asked Questions | Gentlyous
1. How do I place my order?

Simply choose your favorite style on the product page, click “Add To Cart”, and follow the quick checkout steps to complete your purchase.

Once your order is confirmed, we’ll prepare it and notify you as soon as it ships!

2. How long will it take to ship my order?

For U.S. orders, most items ship within 3–5 business days from our fulfillment centers located across the United States.

For international orders, transit usually takes an additional 1–2 weeks, depending on the destination.

3. My tracking number isn’t working. What should I do?

Tracking numbers may take 1–2 days to appear in the carrier’s system. Occasionally, carriers may experience delays or temporarily lose tracking info.

If your tracking number still isn’t working after a few days, please contact our support team. We’ll help resolve it promptly.

4. I haven’t received my order yet.

Domestic orders typically arrive within 2–10 business days. International orders usually take 1–2 weeks.

If your order hasn’t arrived after 10 business days (U.S.) or 20 business days (international), please contact us — we’re happy to help!

5. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

6. When will my card be charged?

Your card is charged immediately after your order is successfully placed.

7. How secure is my personal information?

We follow the highest industry standards to protect your information during checkout.

All payment details are encrypted using SSL (Secure Socket Layer) technology, a trusted standard used worldwide. Your card information is used only to complete your purchase and is never stored afterward.

8. Where do you ship from?

Gentlyous has multiple U.S.-based fulfillment centers in locations such as California, New York, Texas, and Florida, ensuring faster shipping and reliable delivery across the country.

For international orders, we partner with trusted carriers to make sure your package arrives safely.